Support

01Reporting a problem

To get to the bottom of it faster, include:

• your iPhone model and iOS version (“Settings → General → About”);
• what happened and what you expected instead;
• a screenshot, if the problem is visible on screen.

Please don't send your backup file unless we specifically ask for it: it holds your health records, and most questions don't need it.

02Backups and moving to a new iPhone

Data lives only on the device, so a backup is the only way not to lose it.

Save a copy

1. Open Settings in the app.
2. Choose “Data → Save a copy”.
3. In the system sheet, pick where the .cyclenote file goes — Files or iCloud Drive, for example.

Restore on a new phone

1. Install CycleNote and either use the restore option offered during setup, or open “Settings → Data”.
2. Choose “Restore from a file” and select your .cyclenote file.
3. Confirm the replacement: current entries are replaced by the contents of the file.

You can also open the file from Files and send it to CycleNote through the share sheet.

03The purchase didn't unlock, or disappeared

The purchase is tied to your Apple ID, not to the device. After a reinstall or a new phone, “Restore purchases” on the “Full version” screen brings it back.

1. Check that iOS Settings is signed in to the same Apple ID you bought with.
2. Open “Settings → Full version” in the app.
3. Tap “Restore purchases” and wait for the confirmation.

If you were charged but access didn't unlock, write to us with the purchase date and the last four digits of the receipt number from Apple's email.

04Notifications aren't arriving

Check these in order:

1. “iOS Settings → Notifications → CycleNote” — permission is on.
2. In the app: “Settings → Notifications” — the reminder you want is on and a time is set.
3. A Focus mode or Do Not Disturb isn't blocking notifications at that hour.
4. Your period is logged in the calendar: without history there is nothing to forecast, so cycle reminders aren't scheduled.

After the trial ends, notifications stop until the full version is purchased.

05Forgotten PIN

The PIN is stored on the device and cannot be recovered: we can't reset it or send it to you.

After several failed attempts the lock screen offers a recovery screen. From there you can either restore data from a backup file or start over; the second option wipes the database on the device.

Without a backup, entries cannot be recovered after a reset. That is the price of data we never hold.

06Erasing all data

“Settings → Data → Erase all data”. The app asks for confirmation and wipes everything: cycles, diary entries and settings.

Deleting the app from the phone erases the database too. The purchase stays recorded against your Apple ID, so reinstalling restores access at no cost.

Backup files you saved to external storage have to be deleted separately: the app has no access to them.

07Language and sections

The app language is set in “Settings → Language”: English, Russian, German, Dutch or the system language.

In the same place, “Section visibility” switches off “Fertility & ovulation” and “Intimate health”; they then disappear from the calendar, the diary and notifications.

08Get in touch

Email: m@bobredobre.dev. Write in English or Russian.

Ideas and requests are welcome: the app grows from what people actually ask for, not from guesses.

Documents: privacy policy and terms of use.